A musician has said missed her British Airways flight – because her cello needed a visa to travel in the extra seat she’d booked for it.
Jane Bevan, 35, was trying to board a flight from Zurich to Baltimore when complications arose at check-in and she was told by staff that her cello needed a US ESTA travel visa.
She booked on GoToGate, and booked a seat for the instrument under ‘Chuck Cello’. The operator told her to call BA about the cello, which she did around a month before flying and was told it was fine.
Speaking to the Independent , she explained: “When I arrived at the airport I was told by a BA steward there was a problem with the booking.
“I waited for half an hour while she spoke with her supervisor and was then told the check-in for the extra seat could not be completed because the system needed an ESTA visa.”
Jane then missed her flight and had to fly out the next day on a United Airlines service.
She added: “I had no problems with United Airline. The staff were very friendly and even offered to put my cello in first class.”
According to ITV News , BA said in a statement: “This was a highly unusual incident which arose after the customer booked a seat for her cello as a named passenger.
“This is what triggered the requirement for an ESTA from the US government. The ticket the customer booked through a third party website was non refundable.”
Ms Bevan said she was used to speaking to supervisors about the cello before boarding flights but had “never experienced anything like this before”.
Source : Travel